Tenant Guide

Welcome to WhizzRent. This portal lets you manage your tenancy without ever needing to call the office. Here's the basics.

Signing in

Use the email or phone number your landlord registered for you, plus the password they sent. If you forgot your password, use Forgot password on the sign-in screen - you'll get a 6-digit code by SMS or email.

Paying rent

1. Go to Payments → Make a payment.
2. Pick the invoice(s) you want to pay.
3. Select M-Pesa SMS (paste the confirmation message) or another method like bank deposit.
4. Submit. Your payment will be marked pending until the office verifies it. You'll see a receipt button once it's verified.

Raising a complaint

Go to Complaints → New complaint. Choose a category (plumbing, electrical, etc.), describe the issue, and attach up to 3 photos. You'll get notifications as the office works on it, and can rate the resolution at the end.

Statement

Your statement under Statement shows every invoice and payment in the selected period, with a running balance and an arrears summary at the top. Filter the date range with the URL params if needed.

SOS

The SOS button is for genuine emergencies (fire, break-in, medical, etc.). When you trigger it, property managers and the on-call responders are notified instantly with your location. Use it only when you genuinely need urgent help.

Move-out notice

If you're planning to move out, submit a notice via Notices → Submit move-out notice. You can cancel it before the effective date if your plans change.